Feedback
- My video is unable to load with the error message: "Looks like there is an issue".
If you face an error similar to the above, please open a “New Incognito window” from your Google Chrome and retry again.
If the above did not work, drop us a message at the feedback form for further assistance.
- I did not receive the Account Activation Email.
Please double check your junk mail. If you still do not receive it after one day, drop us a message at the feedback form for further assistance.
- I am unable to start the course.
You are strongly recommended to use the recommended browser Google Chrome to enjoy a seamless experience.
- My video is blurry or unclear.
To adjust the video quality, locate the setting button at the bottom right corner of the video. Go to quality to select a higher resolution.
- Stay logged in with your DyStar email account when you are prompted to login to “Microsoft Stream”
To ensure that you can view the video, please ensure that you
- Stay logged in with your DyStar email account when you are prompted to login to “Microsoft Stream”
- Use the recommended browser Google Chrome
- Have Flash Player installed on your computer
- Why are the captions inaccurate?
The captions are automatically generated by Microsoft Stream using the speech recognition technology.
Note: As these automatic captions are generated by machine learning algorithms, the quality of the captions may vary.
Hence, the captions are only meant as guidance instead of a full transcript of the video. Kindly turn off the captions if you find it confusing during the course of learning.